Customer Service Representative

Provides end-to-end support for our customers/communities in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding our commitment to the customer experience through our Operating Principles, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Responsible for accurately and confidently handling customer inquiries including billing and technical questions. Responsible for handling escalated cancellation requests from customers and responsible for solving all issues, taking a consultative approach to finding custom solutions to customers' needs, as well as handling potential sales opportunities.

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